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At Microsoft Ignite 2021, Microsoft announced a Microsoft Dynamics 365 Intelligent Order Management that coming in preview.


What's Microsoft Dynamics 365 Intelligent Order Management?

Microsoft Dynamics 365 Intelligent Order Management is an application that enables companies to intelligently orchestrate fulfillment and automate it with a user-friendly, easily configurable rule-based system using real-time omnichannel inventory data, AI, and machine learning.

  • It is a software as a service (SaaS) running on the Microsoft cloud.
  • It is built on a modern open platform that can provide the flexibility companies need today to capture orders from any order source like online e-commerce, marketplace, mobile apps, or traditional sources like EDI and fulfill them from their own warehouse, 3PL, stores, or drop-ship with vendors or other delivery fulfillment partners.
  • It will be available in preview in April 2021.


📣📣 Microsoft Dynamics 365 Intelligent Order Management Features

  • Accelerate omnichannel transformation across order and fulfillment.
  • Adapts quickly and meets future order and fulfillment complexities while supporting contemporary methods like buying online for in-store or curbside pickup.
  • Enables businesses to achieve higher service levels while also driving efficiencies and savings across the supply chain.
  • Can be used with Dynamic 365 and non-dynamic 365 Applications.
  • Leverages AI to give real-time recommendations for how to fulfill each order based on existing inventory and will provide information and insights into the implications of possible choices.
  • Integrated real-time inventory visibility service, a microservice built on Microsoft Dataverse that is highly scalable and extensible, providing a single, global view of the inventory positions across all legal entities.

Learn more


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