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We have deployed Microsoft Teams in our organization and everything is working as expected, but I have only a call problem with an account that doesn't accept any direct calls from other colleagues, and when someone calls him, the call just established in a few seconds then automatically receive this voice message This person is currently unavailable, please leave a message after the tone!

This account appears as available with a green status, and he didn't receive any calls and not get a missed call notification in the call history. he also has the same settings and policies for other users that don't face the same issue!

Any thoughts on why this person appears as available but doesn't receive any calls and when someone calls him he gets "This person is currently unavailable, please leave a message after the tone!"

Thanks!


1 Answer

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This person is currently unavailable in Microsoft Teams

In Microsoft Teams, you may get This person is currently unavailable, please leave a message after the tone in the following cases:

  1. The user call is set to forward all incoming calls to voicemail.
  2. The user status is set to do not disturb.
  3. The user is signed out from Microsoft Teams, or Microsoft Teams is not running.
  4. The user is already available with a green status but doesn't like to answer your call.

1 ) Set Call Forwarding In Microsoft Teams App

In some cases, Although the user appears as AVAILABLE, you may get person is currently unavailable because the Call Answering Rules setting is set to forwarding my calls.
call forwarding to voicemail in Microsoft Teams

To check the Calls settings in Microsoft Teams Desktop App, you should do the following:

  1. Open Microsoft Teams Desktop App.
  2. On the right side, click on your account image > Settings.
    user settings in Microsoft Team Desktop App
  3. Click on Calls > Call answering rules. As shown below, the call will be forwarded to your voicemail.
    forward my call settings in Microsoft Teams Desktop App
  4. In your case, make sure that the Choose how you want to handle incoming calls. is set to Calls ring me.
    Call answering rules in Microsoft Teams

Note: If there are no options for call forwarding in your settings, it likely means you don't have an Enterprise Voice or Business Voice license. Changes in licenses may take up to 24 hours to take effect.

2) Do not disturb status in Microsoft Teams

If the user status is set to Do not disturb as shown below:

do not disturb status in Microsoft Teams

The call and message behavior will be as the following:

  • He/she will not get a pop-up call notification. however, he will have an option to join the call in the chat section.
    do not disturb in Microsoft Teams
  • Only get notifications for urgent messages and from the priority contacts.
  • He/she will receive a missed call in call history.
    missed call in call history in Microsoft teams

So in this case, the call will be established and continue ringing until you receive This person is currently unavailable, please leave a message after the tone. and this is the same thing if the user is signed out from Microsoft Teams, or Microsoft Teams is not running. or the user is already available with a green status but doesn't like to answer your call.

Note: you will receive a call popup notification even you set your status to Busy or Be right back, or Appear away or Appear offline.


See Also

by 7 11 17
0 0
Many thanks, Mohamed for this clear explanation, Looks like this account has forward his call to voicemail because I got the same image "forwarding to voicemail". But, I have another related question, can I adjust call answering rules in Microsoft Team Admin Center as global admin, or the user must change the call forward setting from his side!
by 54 119 241
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You are welcome, glad to hear it helped you! actually, This is a good question! Could you please ask it as a new thread to be searchable and helpful for all? you just need to click on the ask a related question button below my answer (Link button).  Also please, don't forget to Upvote and Mark the answer as accepted in case it helped you. Thanks!
by 7 11 17
0 0
Sure, I will!
If you don’t ask, the answer is always NO!
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