Microsoft Power Virtual Agents is a no-code graphical interface that creates chatbots without the need for data scientists or developers.
At Microsoft Ignite 2021, Microsoft announced new artificial intelligence (AI) capabilities within Power Virtual Agents have been released in preview to enable subject-matter experts to build smarter chatbots.
These new AI-infused features enable chatbots to engage more naturally and more accurately and are designed to help organizations and citizen developers feel more confident about addressing customer and employee needs with chatbots at scale.
Below are the new AI capabilities in the public preview:
It helps improve triggering accuracy by finding overlaps between topics, reducing the need for the bot to ask clarifying questions before triggering a topic.
It analyzes chat transcripts from previous conversations and provides suggestions for new topics.
Most popular tags